Refunds and transfers
Class packages and memberships are non-refundable and non-transferable. Once you purchase your classes, make sure you know the expiration date and use all classes before that date. Most of the packages have a three month expiration date.
We will not extend the expiration date.
If you are under the age of 18, we require parental consent. Our studio has a minimum age requirement of 16 years old with written consent from a parent or legal guardian. Your parent needs to come to the studio with you so they can sign the release form with a copy of their ID. This is for insurance liability purposes. Feel free to sign up for class, but make sure you are accompanied by your parent when coming in for your first class.
DO NOT BE LATE. IF YOU ARE MORE THAN 5 MIN LATE TO CLASS, WE RESERVE THE RIGHT TO GIVE YOUR SPOT TO ANOTHER STUDENT ON THE WAITING LIST.YOU WILL NOT BE ALLOWED TO JOIN THE CLASS AND WILL NOT BE REFUNDED YOUR MONEY.
You should be dressed and ready to start your session at the scheduled time. We suggest that you arrive to the studio at least 15 minutes before your scheduled class to avoid late cancellation charges. This is a safety issue and we ask that you respect both our instructors and other students by showing up on time.
We are very strict about this rule, so don’t say you didn’t know about this….It is in all your emails and on this website.
For the privacy and comfort of our students and instructors, we do not allow class observations. We do have a comfortable private waiting area for visitors and friends. The studio's location is within 5-mintues of Starbucks and Tully's Coffee shops.
At Pole Fitness Seattle we have a 12 hour cancellation policy. As long as you cancel at least 12 hours before your scheduled class or wait list, you will not lose that class. The class package will go back to your account and you will be able to use it for another class.
NO SHOW AND LATE CANCEL
If you late cancel, you will lose the class from your package.
No shows will be charged a single drop in class rate. Our class sizes are small and we usually have a waitlists. ***Monthly members will be charged $12.00 every time they late cancel a class.
Please check your schedule to make sure you can attend all the classes in a series. We understand the sometimes emergencies do come up. In that case, we offer "drop in beginner" classes that you can register for online using you student account. This class is the price of a singe pole dance class, $30, OR you can purchase a package/membership and use it towards your final Intro class to meet your requirements for Climbs and Spins 1.
We ask that you let us know at least 24 hours ahead of time if you need to cancel a private class, otherwise you will lose your payment.
There are no refunds on late cancellations.
Pole party deposits are non-refundable. If you NO SHOW for a scheduled party there will also be $85.00 instructor fee charged to your card.
When classes are full, you can sign up to be on the waitlist. Frequently, people will sign out early from classes, making room for those on the waitlist. When a student signs out within the 12 hour cancellation period, you will receive an automatic email, letting you know you have been bumped into class and are no longer on the wait list. If you are added into class, you will be held to the same cancellation policy as any other class you sign up for.
In case of a late cancellation, you will be notified by email from one of our instructors or studio admin, to let you know you have been added to class from the wait list. Please make sure we have a valid phone number and email, so we can easily contact you.
When signing up for the wait list, please expect to come take the class and be ready to come to the studio.
If you are not sure you will be able to make it with a short notice, please remove yourself from the wait list to avoid being charged for class in case you are added in. If you are added into class, you will be held to the same cancellation policy as any other class you sign up for.
No alcohol is allowed to be consumed before any physical activities at the studio. If you are intoxicated when arriving to our studio, you will not be allowed to participate in class and will not be refunded your money.
Video Taping & Pictures
Taking pictures and filming, is not allowed in our classes. Please respect other students privacy.
If you want to take pictures or film yourself, you are welcome to do so during the following times: Pole Parties, Private classes, Private Space Rental, Open Pole Sundays and After class, before next class starts
Inclement/Severe Weather Policy
For the safety of our students and instructors, Pole Fitness Seattle reserves the right to cancel classes on days of inclement or extreme weather. This includes spring and summer days when the temperature is above 90F and winter days of heavy snow or freezing temperatures. Students will receive cancellation notices by 12 PM for evening classes, or 7 PM the night before for morning classes.