Refunds and transfers
Class packages and memberships are non-refundable and non-transferable. Once you purchase your classes, make sure you know the expiration date and use all classes before that date. Most of the packages have a three month expiration date.
We will not extend the expiration date.
If you are under the age of 18, we require parental consent. Our studio has a minimum age requirement of 16 years old with written consent from a parent or legal guardian. Your parent needs to come to the studio with you so they can sign the release form with a copy of their ID. This is for insurance liability purposes. Feel free to sign up for class, but make sure you are accompanied by your parent when coming in for your first class.
DO NOT BE LATE. IF YOU ARE MORE THAN 10 MINUTES LATE TO CLASS, WE RESERVE THE RIGHT TO GIVE YOUR SPOT TO ANOTHER STUDENT ON THE WAITING LIST. YOU WILL NOT BE ALLOWED TO JOIN THE CLASS AND WILL NOT BE REFUNDED.
Please be dressed and ready to start your session at the scheduled time. We suggest that you arrive to the studio at least 10 minutes before your scheduled class to avoid late cancellation charges. Missing warm up due to late arrival is a safety issue and we ask that you respect both our instructors and other students by showing up on time.
This rule is strictly enforced and is clearly stated in your reservation emails.
For the privacy and comfort of our students and instructors, we do not allow class observations. We do have a comfortable private, waiting area for visitors and friends. The studio's location is within 5 minutes of Starbucks and Tully's Coffee shops if you would prefer to wait for a friend elsewhere.
At Pole Fitness Seattle we have a 12 hour cancellation policy. As long as you cancel at least 12 hours before your scheduled class or wait list, you will not lose that class.
NO SHOW AND LATE CANCEL
If you late cancel, you will lose the class from your package.
No shows will be charged a single drop in class rate. Our class sizes are small and we usually have a waitlists. ***Monthly members will be charged $12.00 every time they late cancel a class.
Please check your schedule to make sure you can attend all of the classes in a series. We understand that sometimes emergencies do come up. In that case, we offer "Beginner Drop-In" classes that you can register for online using your student account. This class is the price of a single pole dance class $33, or you can purchase a package/membership and use this to meet our requirements for Climbs and Spins 1.
We ask that you let us know at least 24 hours ahead of time if you need to cancel a private class, otherwise you will lose your payment. There are no refunds for late cancellations.
Pole party deposits are non-refundable. If you do not show up for a scheduled party, there will be an additional $85.00 instructor fee charged to your card.
When classes are full, you can sign up to be on the wait-list. If space becomes available in a class you are wait-listed for, you will receive an automatic email letting you know you have been added to the class and are no longer on the wait-list. If you are added into class, you will be held to the same cancellation policy as with any other class you sign up for.
If you are not sure you will be able to make it on short notice, please remove yourself from the wait-list to avoid being charged for the class. If you are added into class, you will be held to the same cancellation policy as any other class you sign up for.
No alcohol is allowed to be consumed before any physical activities at the studio. If you are intoxicated when arriving to our studio, you will not be allowed to participate in class and will not be refunded your money.
Video Taping & Pictures
Taking pictures and filming others is not allowed in our classes. Please respect other students privacy. Filming of any instruction must have the explicit permission of your instructor and may not be distributed or publicly shared.
Inclement/Severe Weather Policy
For the safety of our students and instructors, Pole Fitness Seattle reserves the right to cancel classes on days of inclement or extreme weather. This includes spring and summer days when the temperature is above 90 degrees F and winter days of heavy snow or freezing temperatures. Students will receive cancellation notices by 12 PM for evening classes, or 7 PM the night before for morning classes.